Terms and Conditions
Welcome to Aureum. These Terms and Conditions (“Terms”) apply to all use of our website and services. By visiting or purchasing from our store, you agree to the following terms. Please read them carefully before using our services.
1. Company Information
Company name: Aureum
Email: info@aureum-official.com
Contact Form: Contact page
Company address: 80 Ann St, Brisbane City QLD 4000, Australia
2. Scope of Application
These Terms govern all offers, sales, and agreements made through our online store. They apply to all customers purchasing our products for personal use.
3. Product Offer
All product descriptions on our website are presented as accurately as possible. However, we do not guarantee that all images, colors, or descriptions are perfectly accurate due to variations in screen displays and stock availability. We reserve the right to change or discontinue any product without notice.
4. Order Confirmation and Formation of Agreement
Once an order is placed, you will receive a confirmation email. The agreement between you and Aureum is formed when we confirm your order and the payment has been successfully received.
5. Pricing and Payment
All prices are listed in Australian Dollars (AUD) and include applicable taxes unless stated otherwise. We reserve the right to adjust prices due to external changes such as tax updates or supplier price shifts.
Payment must be completed in full at the time of ordering using the available secure payment methods on our website. Your payment information is processed in accordance with current security standards.
6. Delivery
We aim to process and dispatch all orders as quickly as possible. Estimated delivery times may vary depending on the destination and product availability. While we strive to meet these estimates, delays may occur due to external factors beyond our control.
Products are delivered to the shipping address provided by the customer. Please ensure that the address details are accurate at the time of ordering.
7. Returns and Withdrawal
Customers have the right to return their order within 30 days of receiving the goods, without providing a reason.
To qualify for a return, the product must be unused, in its original condition, and in the original packaging. Once your return is received and inspected, a refund will be issued to the original payment method.
For more information, please refer to our Return Policy.
8. Customer Responsibilities During Withdrawal
During the withdrawal period, customers must handle the product and packaging with care. If the product is damaged due to misuse or improper return handling, a partial refund may apply.
9. Exceptions to Returns
Products that are made to order, hygienic goods, or items explicitly marked as non-returnable in the product description may not be eligible for return.
10. Product Guarantee and Liability
We strive to deliver high-quality items that match the product description. If a product is defective or damaged upon arrival, please contact us within 7 days of receipt.
Aureum is not liable for indirect damage, loss of profits, or damage due to late delivery. Liability is limited to the purchase value of the affected product.
11. Complaints
We encourage customers to contact us with any concerns or complaints. Please email info@aureum-official.com , and we will respond within 7 business days. We aim to resolve all issues promptly and fairly.
12. Termination of Agreements
You may terminate an ongoing agreement (e.g., subscriptions or repeated orders) at any time unless otherwise agreed. In such cases, written notice may be required.
13. Privacy
Your personal data is handled in accordance with our Privacy Policy, which outlines how we collect, use, and store your information securely and responsibly.
14. Governing Law
These Terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria, Australia.
Customer service
If you have any questions about our policies, please contact our customer service via info@aureum-official.com We will do our best to respond to your inquiries within 24 hours.
Contact information
If you have any questions or concerns regarding our payment process, feel free to reach out to us at the following details:
Company name: Aureum
Email: info@aureum-official.com
Contact Form: Contact page
Company address: 80 Ann St, Brisbane City QLD 4000, Australia
Customer service opening hours:
We are available to assist you during the following times (GMT+10):
Monday to Friday: 9:00AM - 6:00PM
Weekend & Holidays: 10:00AM - 4:00PM
For more information, please visit our FAQ Page or Contact Page
Track your order anytime at our Track your order page