Shipping Policy
At Aureum, we are committed to providing a reliable and transparent shipping experience for all our customers. Below you will find everything you need to know about how we process, ship, and deliver your orders within Australia.
Processing Time
All orders are processed within 0 to 1 business days.
Shipping Time & Delivery Estimates
We ship exclusively within Australia using trusted local courier services such as Australia Post and Sendle.
The average shipping time is 5 to 7 business days.
The total delivery time, including processing, is estimated at 5 to 8 business days.
Order Cutoff Time
Orders placed before 6:00 PM (GMT+10), Monday to Friday, will be processed the same day. Orders placed after this time will be processed on the next business day.
Shipping Costs
We offer free standard shipping on all orders across Australia. There are no hidden fees at checkout.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can monitor the progress of your delivery using the tracking link provided.
Shipping Locations
Currently, we only ship to addresses within Australia. We do not offer international shipping at this time.
Delays & Busy Periods
Please note that delivery times may be slightly longer during peak seasons, public holidays, or due to unexpected courier delays. We appreciate your patience and understanding in such cases.
Address Modifications
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible at info@aureum-official.com We will do our best to accommodate your request if the order has not yet been processed.
Undeliverable Packages
If a package is undeliverable due to an incorrect address, refusal of delivery, or failure to collect the parcel, we reserve the right to charge any associated return or reshipping costs.
Customer service
If you have any questions about our policies, please contact our customer service via info@aureum-official.com We will do our best to respond to your inquiries within 24 hours.
Contact information
If you have any questions or concerns regarding our payment process, feel free to reach out to us at the following details:
Company name: Aureum
Email: info@aureum-official.com
Contact Form: Contact page
Company address: 80 Ann St, Brisbane City QLD 4000, Australia
Customer service opening hours:
We are available to assist you during the following times (GMT+10):
Monday to Friday: 9:00AM - 6:00PM
Weekend & Holidays: 10:00AM - 4:00PM
For more information, please visit our FAQ Page or Contact Page
Track your order anytime at our Track your order page