Payment Policy

At Aureum, we are committed to ensuring a smooth and secure checkout experience for every customer. This policy outlines the payment methods we accept, how your payments are processed, and what you can expect once a transaction is completed.

Accepted Payment Methods

We currently accept the following major payment options:

  • Visa
  • Mastercard
  • Maestro
  • American Express

Secure Payment Processing

All transactions made through our website are processed using a secure SSL-encrypted connection, ensuring your sensitive information remains protected at all times. We partner with trusted payment gateways that comply with industry-leading security standards. Aureum does not store your credit card details on our servers.

When Payment Is Charged

Your chosen payment method will be charged at the time of purchase, once your order has been submitted and confirmed. This helps us begin processing your order without delay.

Payment Confirmation

After a successful transaction, you will receive a confirmation email summarizing your order details and verifying that your payment has been received. Please keep this email for your records.

Failed Transactions

If your payment is unsuccessful, please double-check your card details, billing information, and available funds. Should the issue persist, we recommend contacting your bank or card provider directly. We are also happy to assist if needed—simply reach out to us via our contact page.

Currency

All transactions on Aureum are processed in Australian Dollars (AUD). If you are using an international card, your bank may apply additional fees or currency conversion charges.

Customer service

If you have any questions about our policies, please contact our customer service via info@aureum-official.com  We will do our best to respond to your inquiries within 24 hours.

Contact information

If you have any questions or concerns regarding our payment process, feel free to reach out to us at the following details:

Company name: Aureum
Email: info@aureum-official.com
Contact Form: Contact page
Company address: 80 Ann St, Brisbane City QLD 4000, Australia

Customer service opening hours:

We are available to assist you during the following times (GMT+10):
Monday to Friday: 9:00AM - 6:00PM
Weekend & Holidays: 10:00AM - 4:00PM

For more information, please visit our FAQ Page or Contact Page

Track your order anytime at our Track your order page