Privacy Policy

Last updated: April 18, 2025

At Aureum ("we", "us", or "our"), your privacy is our priority. We are committed to handling your personal data in a transparent and responsible manner, in accordance with the General Data Protection Regulation (GDPR) and all applicable Australian and international privacy laws. This Privacy Policy explains what data we collect, how we use it, how we store and share it, and how you can exercise your rights.

1. Data Controller

Company name: Aureum
Email: info@aureum-official.com
Contact Form: Contact page
Company address: 80 Ann St, Brisbane City QLD 4000, Australia

2. Personal Data We Collect

We may collect the following categories of personal data:

  • Identity Information: Full name
  • Contact Details: Email address, shipping and billing address, phone number
  • Order Information: Products purchased, payment status, transaction ID
  • Communication Data: Emails or messages sent to customer service
  • Newsletter Opt-in: Your consent to receive marketing emails
  • Technical Data (via cookies): IP address, browser type, device info, pages visited, and referring URL

We do not collect or store payment details directly — all transactions are processed securely by third-party providers (see section 5).

3. Purpose of Data Collection

We process your personal data for the following purposes:

  • Order Fulfilment: To process and deliver your purchases
  • Customer Service: To respond to inquiries, complaints, or return requests
  • Marketing Communications: Only with your consent, to send promotional emails and updates
  • Legal Compliance: To meet legal and tax obligations
  • Website Improvement: To analyze visitor behavior and enhance user experience

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity: To fulfill your purchase
  • Legal obligation: For recordkeeping and legal compliance
  • Consent: For sending newsletters or cookies used for personalization
  • Legitimate interest: To protect our platform from fraud and abuse, and to improve our services

5. Sharing of Data

We only share your data with third parties where necessary:

  • Payment Providers: Stripe, PayPal (for secure payment processing)
  • Shipping Partners: Australia Post, Sendle, or other courier services for order delivery
  • Email Marketing Tools: Only with your consent, for newsletter distribution
  • Analytics Services: Google Analytics (with anonymized IP addresses) to analyze traffic
  • Legal Authorities: If required to comply with legal obligations

All third parties we engage follow strict data protection agreements.

6. Cookies

Our website uses cookies to enhance performance and usability.

Types of Cookies We Use:

  • Essential Cookies: Required for site functionality (e.g., shopping cart)
  • Analytics Cookies: To understand how users interact with our website
  • Marketing Cookies: With consent, for personalized content and retargeting

Managing Cookies:

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Refer to your browser’s help section for specific instructions:

A cookie consent banner appears on your first visit, allowing you to accept or customize your preferences.

7. Data Storage & Security

We store personal data on secure servers with encryption and access control protocols. We retain your data only as long as necessary for its intended purpose or as required by law.

Data is securely stored on servers located in the EU, Australia, or trusted third-country environments compliant with GDPR adequacy standards.

8. Your Rights

You have the following rights under GDPR:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or outdated information
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Objection: Object to processing based on legitimate interest
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a machine-readable format
  • Withdraw Consent: At any time, for marketing or cookies

To exercise any of these rights, please email us at: info@aureum-official.com
We respond to all requests within 30 days.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal or operational changes. When we do, the new version will be posted here with the "Last updated" date. We encourage you to check back regularly.

Customer service

If you have any questions about our policies, please contact our customer service via info@aureum-official.com  We will do our best to respond to your inquiries within 24 hours.

Contact information

If you have any questions or concerns regarding our payment process, feel free to reach out to us at the following details:

Company name: Aureum
Email: info@aureum-official.com
Contact Form: Contact page
Company address: 80 Ann St, Brisbane City QLD 4000, Australia

Customer service opening hours:

We are available to assist you during the following times (GMT+10):
Monday to Friday: 9:00AM - 6:00PM
Weekend & Holidays: 10:00AM - 4:00PM

For more information, please visit our FAQ Page or Contact Page

Track your order anytime at our Track your order page